Where is progress saved?
On iPhone and iPad, eligible progress can sync privately through iCloud when available. On Android, progress stays offline on the current device and cannot sync or transfer to another device.
SupportLet’s get your Buddy moving again.
Try these quick fixes, or send us the details and we’ll help with your adventure.
The game has no sound
Open BuddyPort Settings and check Music and Sound Effects. Also check the device’s media volume and mute, silent, Focus, or Do Not Disturb settings.
A mission feels stuck
Pause and restart the mission. If the issue continues, close BuddyPort completely, reopen it, and try the destination again.
I want to change my Buddy
On iOS, open Buddies to choose a teammate, upgrade their skills, or customize their shirt. All nine Buddies share your Traveler level and adventure progress; switching does not reset your journey. Change your traveler name in Settings. Android currently uses separate Buddy profiles.
I want to reset progress
Use Reset All Progress in Settings. On iOS, this erases your shared journey, Buddy skill upgrades and outfits, and Travel Wallet, then returns to onboarding. When iCloud is available, the reset syncs across your Apple devices. On Android, it clears local progress on the current device. Resetting does not remove eligible store purchases, which can be restored. This action cannot be undone.
Still need a hand?
Include your platform, device model, OS version, BuddyPort version, and the destination or mission where the issue happened. Please do not send passwords, Apple or Google account details, or private iCloud information.